New Client Onboarding Agreement & Terms of Service

Welcome to Intimacy Awakening Coaching. This packet is designed to prepare you for our journey together, ensuring we have a clear, professional, and transformative foundation for our work.

1. Welcome Letter

Dear Client,

I am honored to support you on your journey toward deeper connection and personal growth. Our work together will focus on awakening the intimacy—emotional, spiritual, and physical—that allows you and your relationship to thrive.

To begin our partnership, please complete the following steps within the next 48 hours:

Review and Sign the Coaching Agreement and Contract included in this packet.

Complete the Questionnaires/Assessment before your first session: These targeted questions allow us to dive deep into your specific goals and challenges from day one.

For Premarital Coaching - Prepare/Enrich Relationship Assessment

For Marriage Coaching - Prepare/Enrich Relationship Assessment

For Sex & Intimacy Coaching - Intimacy Style & Sexual intimacy Questionnaire

I look forward to our first session and the breakthroughs ahead.

Warmly,

Janet Adetunji

Relationship, Sex & Intimacy Coach

Intimacy Awakening Coaching

2. What is Coaching?

Coaching is a collaborative, goal-oriented partnership. Unlike therapy, which often focuses on healing past wounds or managing mental health conditions, coaching is forward-looking. We identify where you are now, where you want to be, and create a strategic roadmap to grow a healthy and fulfilling marriage.  We focus on awareness, skillset development, practical tools, and consistent application to achieve sustainable change.

During our coaching sessions, I will work in helping you to set goals and develop action steps and programs to achieve them. Together, we will create a customized plan to make your relationship goals achievable. Each session we will review progress towards these goals. 

Working closely together, I will support and encourage you as well as provide a safe space where you can overcome challenges and obstacles. My main aim is that this coaching experience will transform the way you look at your relationship.

I'll guide you towards your own solution that will work for your unique situation and I will help you to build resilience so that you can face any challenges in the future. Throughout the process you'll be in control of the direction and focus that our sessions take.

Results Disclaimer: The Coach provides guidance, tools, and a safe container. However, relationship transformation requires active participation and accountability from the Client. The Coach makes no guarantees regarding specific outcomes, saving a relationship, or behavioral changes in a partner.

3. Coaching Code of Ethics

As your coach, I adhere to the highest professional standards:

Integrity: I will conduct myself with honesty and transparency in all interactions.

Confidentiality: Your privacy is paramount. Information shared remains strictly between us, subject to legal limits.

Professionalism: I will maintain clear boundaries and prioritize your growth and well-being at all times. Providing expert coaching service that creates a transformation for my client. 

Safe Environment: I will listen actively with no judgement and a shame free environment

4. Confidentiality & Privacy Agreement (The Safe Space)

All information shared within the coaching relationship is confidential. The Coach will not disclose any information pertaining to the Client without written consent, except as required by law (e.g., illegal or criminal activities,  threat of harm to self or others , or suspected abuse). This includes all verbal, written, and recorded communication.

5. My Coaching Philosophy

At Intimacy Awakening, I believe that intimacy is not just an act, but a state of being. My philosophy is rooted in the belief that every individual and couple possesses the capacity for profound connection. Our sessions focus on:

Emotional, Spiritual & Sexual Intimacy: Bridging the gap between physical, emotional and spiritual needs.

Communication: Moving beyond "talking" to truly being heard and understood.

Holistic Growth: Addressing the spiritual, mental, and physical boundaries that impact your relationships and how these align with those of your partner.

6. Coaching Success Guidelines

Expectations of the Coach

To provide a safe, non-judgmental space for growth..

To offer practical tools and reflection questions.

To hold you accountable to your stated goals.

To maintain strict confidentiality.

Expectations of the Client

To be honest, open and motivated, with the willingness to be challenged.

To complete "growth work" between sessions.

To be punctual and fully present for all sessions.

To take full ownership of your results and choices.

7. Our Coaching Sessions

Sessions are typically conducted via virtually (except agreed otherwise). Each session follows a structured flow to maximize impact:

Connection: Establishing presence and reviewing homework exercises /progress.

Awareness: Identifying current struggles or roadblocks.

Teaching: Introducing tools and techniques for growth.

Activation: Defining the "One Thing" you will implement before our next meeting.

8. Virtual Etiquette Guidelines

To ensure the effectiveness of our virtual sessions:

Privacy: Please ensure you are in a private, quiet space where you will not be interrupted.

Technology: Test your camera, microphone, and internet connection 5 minutes prior to the session.

Presence: Close all unrelated tabs and silence your phone to maintain focus.

Participation: Be sincere, genuine and open during the session

Communication: Be respectful, practice active listening with no interruptions.

9. Your Coaching Preference & Session Preparedness

Your coaching sessions are a dedicated investment in your growth. To honor our time together, I ask that you arrive prepared. If you are not prepared for a scheduled meeting, please note the following: Any requests to reschedule made with less than 24 hours notice are subject to the cancellation policy (full session fee) as outlined in Section 12.

If you are not prepared for a scheduled meeting (completed growth exercise), here are the options:

Reschedule: (Note: Rescheduling requests made with less than 24 hours notice will result in the forfeiture of that session.

Pivot the Session: We will dedicate the session to your immediate challenges or pressing issues. Please note: This will diverge from our established roadmap and may impact the timeline for your long-term goals.

10. Program Evaluation & Monthly Review

Program Evaluation Form: After each program, you will receive a brief 2-minute form to ensure our coaching practice is effective, it helps me to know how you feel about our sessions together. 

Monthly Review Form: Every four weeks, we will review your broader trajectory to ensure we are meeting the goals defined at the start of our work.

11. Payment Agreement (Scheduling, Rescheduling & No-Show Policy)

To maintain the integrity of this container and respect both parties' time and energy, strict boundaries around scheduling are enforced.

Fees: The fee for coaching services is based on program selection. 

Payment Method: Payments are processed via Stripe and are due prior to the start of the first session or monthly cycle (3 installment).

Rescheduling: The Client must provide at least 24 hours' notice to reschedule a session. Rescheduling requests made with less than 24 hours' notice will result in the forfeiture of that session.

No-Shows: If the Client is more than 10 minutes late to a scheduled session without communication, it is considered a "No-Show." The session is forfeited without a refund or makeup opportunity.

No Refund Policy: Due to the proprietary nature of the coaching frameworks, digital portal access, and the immediate commitment of time and energy by the Coach, all sales are final and non-refundable.

12. Terms and Conditions

Coaching vs. Therapy: The Client understands that coaching is not a substitute for professional mental health care or medical advice.

Payment Obligations: The Client agrees to pay the agreed-upon fee (in full or via the selected installment plan) prior to the commencement of services. If an installment payment fails, coaching services and portal access will be immediately paused until the account is brought current.

Purchasing extra Sessions: Extra session purchases can be made with the Coach. You will be contacted within 48 hours to discuss your goals with your Coach.

Coach Termination of this agreement may occur at the discretion of the Coach if the client does not fulfil their obligations. Obligations include payment of fees, adhering to terms and conditions and implementing the Coaching plan as set out by the instructor.  

Client Termination: If the Client chooses to terminate the relationship or abandon the program prior to completing the package, they remain legally responsible for the full financial balance of the contract. No prorated refunds will be issued for unused sessions.

Results: While the Coach provides tools and guidance, results are dependent on the Client’s commitment and implementation.

Medical Referral: Your Coach cannot prescribe treatment or diagnose medical conditions. They may at any time ask you to consult with your doctor should any mental health or medical condition arise.

13. Limitation of Liability

The Client assumes full responsibility for their decisions, actions, and relationship outcomes during and after the coaching program. The Coach shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the coaching relationship.

14. Contract

By agreeing to the terms during checkout, I acknowledge that I have read, understood, and agree to the terms outlined in this New Client Packet, including the Fees, Confidentiality Agreement, and Coaching Philosophy.